Terms of service

Last updated: May 23, 2026

Welcome to Evercrest Outdoors. By accessing or using our website evercrestoutdoors.com and purchasing products from our store, you agree to the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. General Information

Evercrest Outdoors is operated by 23 Brand Group LLC. The information below identifies the legal business responsible for this website.

Legal business name: 23 Brand Group LLC
Store name: Evercrest Outdoors
Registered business address: 312 W 2nd St Unit #A2299, Casper, WY 82601, United States
Operational address: 7930 Le Conte Lane Apt 305, Raleigh, NC 27616, United States

Email: support@evercrestoutdoors.com
Phone: +1 (984) 323-3940

2. Order Processing

  • Orders are typically processed within 1–3 business days.
  • Order cut-off time: 6:00 PM (ET). Orders placed after this time will be processed on the next business day.
  • Orders are processed Monday through Friday, excluding public holidays.

3. Shipping and Delivery

  • Shipping times displayed on our website are estimates and may vary depending on the destination and carrier.
  • Transit times typically range between 5–8 business days after processing.
  • Total estimated delivery time is generally between 6–11 business days.
  • We are not responsible for delays caused by carriers, weather conditions, high order volumes, public holidays, or other circumstances outside our control.

For more information, please review our Shipping Policy.

4. Returns and Refunds

We want you to be satisfied with your purchase. Returns and refunds are handled in accordance with our Return & Refund Policy.

  • Returns may be requested within 30 days of delivery.
  • Returned items must be unused and returned in their original packaging.
  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly delivered.

For full details, please review our Return & Refund Policy.

5. Pricing and Payment

  • All prices displayed on the website are shown in the applicable store currency.
  • We reserve the right to update pricing, product availability, or promotions at any time without prior notice.
  • Payments are securely processed through trusted third-party payment providers.

6. Product Information

  • We aim to ensure that product descriptions, specifications, images, pricing, and availability are accurate and up to date.
  • Colours and product appearance may vary slightly depending on screen settings, lighting conditions, and product batches.
  • Minor variations between product images and delivered products may occur, provided the main product function and features remain the same.

7. Privacy and Data Protection

Your privacy is important to us. By using our website, you consent to the collection and use of personal information as outlined in our Privacy Policy.

8. Acceptable Use

You agree not to misuse our website, attempt unauthorised access, interfere with website functionality, or engage in fraudulent, abusive, or unlawful activities.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Evercrest Outdoors, operated by 23 Brand Group LLC, shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability for any claim relating to a product or order shall not exceed the amount paid for the product in question.

10. Order Refusal and Cancellation

We reserve the right to refuse, limit, or cancel orders at our discretion, including cases involving suspected fraud, pricing errors, product availability issues, or misuse of our services.

11. Governing Law

These Terms of Service are governed by the applicable laws of the United States.

12. Changes to These Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page with a revised effective date.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us using the details below.

Store Name: Evercrest Outdoors
Email: support@evercrestoutdoors.com
Phone: +1 (984) 323-3940

We aim to respond to all enquiries within 24 business hours.

Customer support hours:
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday – Sunday: Closed