Privacy policy
Last updated: May 24 2026
At Evercrest Outdoors, operated by 23 Brand Group LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit evercrestoutdoors.com or make a purchase from our store.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information to operate our business and provide our services effectively.
- Personal Information: Name, email address, phone number, billing address, shipping address, and payment details.
- Order Information: Products purchased, order history, transaction details, and payment confirmations.
- Technical Information: IP address, browser type, device information, operating system, and website interaction data collected through cookies and analytics tools.
2. How We Use Your Information
We use your information for the following purposes:
- Order Fulfilment: To process payments, confirm orders, and arrange shipping.
- Customer Support: To respond to enquiries, provide assistance, and resolve issues.
- Marketing Communications: To send updates, promotions, and special offers if you have opted in to receive them.
- Website Improvements: To analyse website performance and improve user experience.
- Fraud Prevention and Legal Compliance: To protect our business, customers, and comply with applicable laws and regulations.
We process personal information based on consent, contractual necessity, legal obligations, and legitimate business interests.
3. How We Protect Your Information
We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, misuse, disclosure, or loss.
While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third-party service providers necessary for operating our business, including:
- Payment providers for secure payment processing
- Shipping carriers for order delivery
- Marketing and analytics providers to improve our services and advertising
- Technology and ecommerce service providers that support website functionality and operations
These providers are only permitted to use your information as necessary to perform services on our behalf.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyse traffic, personalise content, and enhance your browsing experience.
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features and functionality.
When visiting our website, you may also be presented with a cookie banner allowing you to manage non-essential cookie preferences.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Marketing Opt-Out: Unsubscribe from marketing emails at any time.
To exercise any of these rights, please contact us at support@evercrestoutdoors.com.
7. Third-Party Websites
Our website may contain links to third-party websites. These links are provided
for convenience or to support services related to your order. We are not responsible for the privacy practices, content, or policies of external websites.
8. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.
10. Contact Information
If you have any questions about this Privacy Policy or your personal information, please contact us using the details below.
Store Name: Evercrest Outdoors
Address:
7930 Le Conte Lane Apt 305
Raleigh, NC 27616
United States
Email: support@evercrestoutdoors.com
Phone: +1 (984) 323-3940
We aim to respond to all enquiries within 24 business hours.
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday – Sunday: Closed